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VP Client Success

FlashStock is a rapidly growing part of the ShutterStock suite of services. Within Shutterstock, we act as an autonomous content marketing startup that’s on a mission to transform and scale the way brands tell stories.

To accomplish our mission, we’ve created a new approach that connects our customers with creative talent from all over the world quickly and at scale. By using FlashStock, brands are able to drive faster, more efficient content creation than their competition.

Developing such a great product is allowing FlashStock to grow really quickly. In turn, that growth means that you’ll have the opportunity to stretch yourself, make a meaningful impact and build a very bright future for your career.

 

About the Role: VP Client Success

FlashStock has incredible customers! These are big brands from all over the world that have chosen to rely on the FlashStock creative network to produce their content quickly at high quality. Our Client Success teams act as primary contacts for set lists of customers and provide for the smooth flow of briefs (that’s like a request for us to go make content) from client->Delivery team->back to client. Our CSMs are also responsible for driving the annual renewal of contracts including preparing Quarterly Business Review presentations leading up to renewal.

To continue our growth, FlashStock is now ready for a senior-level SaaS Client Success leader to take us from today’s team of 9 CSMs and 2 Team Managers developing our CS process in North America to tomorrow when we will have a perfected process in North America and we are taking on the challenge of significantly expanding globally. The Shutterstock Acquisition provides a unique opportunity for us to expand our client base rapidly and it will be your role to prepare us for that as quickly as possible.

What we’d like you to do:

  • Take responsibility for the overall renewal target at Flashstock
  • Train your team to negotiate, service and understand clients’ business goals & objectives in order to develop awesome FlashStock<>Client relationships
  • Act as a Senior Leader at FlashStock by participating on our Senior Leadership Team and by working with other leaders in Sales and Delivery to dramatically grow our business
  • Train your team to manage their relationships with our internal delivery team, ensuring briefs are completed on time and on spec
  • Enable your management team to hire, grow, inspire, promote and lead our incredibly passionate team of CSMs to success in hitting FlashStock’s targets and achieving their career goals

What an incredible candidate looks like:

  • Many years of Client Success or Customer Success experience in the SaaS space
  • Many years of leadership at startup companies including experience rapidly scaling teams, training/coaching sales skills and hiring top talent
  • You understand how to be successful at a startup. Ambiguity does not scare you, it makes you bounce out of bed in the morning.
  • You understand what we’re trying to do, and are extremely motivated by it.
  • Data driven, strategic thinker willing to drive outcomes, challenge the status quo.

What you’ll get from us:

Fast growth for FlashStock means fast growth for you. While we’re growing together, we’ll have your back with first-rate Apple gear, unlimited vacation, generous health benefits, solid compensation/bonuses and a company culture that values empowerment, passion, integrity, courage and transparency.

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